Return
If, contrary to expectations, you are not satisfied with your purchase or change your mind, you have 14 days to decide whether you want to keep or return your ordered items.
We will cover the return costs for you.
- The returns form is enclosed with your order. Fill it out completely and put it in the parcel with your return shipment. Please use the enclosed DHL returns label to return the goods free of charge. The use of the form is not a prerequisite for exercising the right of withdrawal.
- Don't have a returns label? Simply send us a message to customerservice@kultfrau.de.
- If you would like to exchange one product for another, please return the unwanted item and place a new order yourself.
For the refund, we will use the same payment method that you used for the original transaction.
Good to know: shipping costs originally paid will be refunded if all products in your shipment have been returned in full. Unfortunately, this is not possible for partial returns.
Return address for returns from Germany and the EU.
A & A FASHION OHG,
Franz-Grashof-Straße 6
68199 Mannheim, Germany