FAQ

All orders are shipped CO₂-neutral with DHL GoGreen. The emissions generated during shipping are offset by certified climate projects.

Domestic delivery of goods (Germany) takes place within 2 - 4 working days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction), for international deliveries within 2 - 8 working days. When your order has been processed by us, you will receive a shipping confirmation. Here you will also find a link to track your package.

All our processes are fully automated. Orders are processed one after the other. Requested dates are therefore not possible for technical reasons.

No, you can place an order without registering as a customer. But it is practical, because with an account you can always track your order history. It's very simple. You can register here.

It may happen that the confirmation e-mail does not arrive due to the security settings of your mail server. Please check your spam folder. Perhaps the e-mail has ended up there. If you have any questions about your order, please send us an e-mail to customerservice@kultfrau.de. Please include your full name and when and what you ordered.

It may happen that the confirmation e-mail does not arrive due to the security settings of your mail server. Please check your spam folder. Perhaps the e-mail has ended up there. If you have any questions about shipping, please send us an e-mail to customerservice@kultfrau.de. Please include your full name and order number.

With our processing procedure, we aim to send all parcels as quickly as possible. Consequently, it is not possible for us to adjust an order retrospectively.

All our processes are fully automated. Unfortunately, individual orders cannot be combined afterwards.

We make every effort to process your order as carefully as possible, but of course mistakes can happen. Did you receive a different item than you ordered? Please send us an e-mail to customerservice@kultfrau.de. Please include your full name and order number.

In rare cases, an ordered item may not be in stock after all. You will receive an e-mail immediately. So before you send us an e-mail with questions about a missing item, please check whether you have received an e-mail from us and whether the amount has already been refunded. You have not received an e-mail and your order is not complete? Please send us an e-mail to customerservice@kultfrau.de.

On each product page you have the option of being notified by e-mail as soon as your size is available again.

If, contrary to expectations, you are not satisfied with your purchase or change your mind, you have 14 days to decide whether you want to keep or return your ordered items. You can find information on the returns procedure here: https://kultfrau.de/pages/retouren. You can find information on the right of withdrawal here: https://kultfrau.de/policies/refund-policy

If you would like a different size or color of an item, please place a new order. We are unable to offer exchanges for technical reasons. All returned items will be refunded as soon as they have arrived in our warehouse and have been checked.

Please contact our customer service at customerservice@kultfrau.de. Please state your full name and order number.

We will endeavor to refund the purchase amount of the returned items immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

Yes, we have gift vouchers. You will receive the voucher by e-mail and can forward it to your loved ones or print it out. The gift voucher code can only be redeemed in the online store at the checkout. We only send gift vouchers by e-mail. There are therefore no shipping costs for gift vouchers.

Thank you for subscribing to our newsletter. Please make sure that you have not signed up before, as each customer only receives the email newsletter discount code once per subscription. If you have not done this and still do not receive a code, please try another e-mail address.

Unfortunately, a discount code can no longer be used after an order has been placed. However, a newsletter discount code has no expiry date. You can therefore still use it for your next order.